Idle Dino · Help
Idle Dino
Support
Help & FAQ for Idle Dino: Dinosaur Evolution.
Need a hand?
Question about a purchase, found a bug, or have an idea to make the game better? Send us an email and include your game version and device model.
✉ contact@miksoftware.comFrequently asked questions
How do I restore my purchases?
Open the game, go to Settings → Restore Purchases. Your non-consumable unlocks (for example Remove Banner Ads or pack entitlements) are tied to your Google Play or Apple account and are verified through the store and RevenueCat.
If you reinstalled the game or changed phones, make sure you are signed in to the same Google Play / Apple account you used to buy them.
I bought something but did not receive it.
Check that your device is online and restart the game first. If the items still do not appear, email contact@miksoftware.com with your Google Play order number (or Apple order/receipt ID) and we will sort it out.
How is my progress saved? Can I move to a new phone?
Your progress is stored on your device so the game works fully offline. The game also keeps a cloud copy in your platform account: Google Play Games (Saved Games) on Android and Apple Game Center / iCloud on iOS. Stay signed in to Google Play Games (or Game Center) and your progress comes back after a reinstall or on a new device.
If you decline the sign-in prompt, your save stays on that device only.
How can I delete my data?
Idle Dino has no accounts or email sign-up. To delete data: uninstall the game (removes the local save), delete the cloud save in Google Play Games / iCloud, and email us to remove your leaderboard entry or the iOS server backup. Full details are in section 6.A of the Privacy Policy.
How do I change my ad / privacy choices?
In the game open Settings → Privacy Settings (shown where required, for example in the EEA and the UK). You can also reset your advertising ID in your device settings. See Your Rights and Choices.
Why is my leaderboard name something like “Ranger 1234”?
Names are generated automatically — the game never asks for your real name or email. If you want your entry removed, email contact@miksoftware.com with your platform, game version and the name shown.
The game crashes or freezes.
Make sure the game is up to date, close background apps, keep at least 500 MB of free storage and restart your device. Idle Dino needs Android 7.0 or newer (and iOS 17.0 or newer once released on iOS). If the problem continues, email us your device model, OS version and game version.